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My phone has been lost or stolen, what should I do?



Contact us immediately on 0333 304 8064

We'll block your SIM and blacklist your phone to prevent it being used by anyone else.

If your phone is insured

  • Let your insurance company know as soon as possible. Most insurers require you to notify them, and your network within 24hrs of the loss or theft, in order for the insurance claim to be accepted.
  • Your insurers also require you to contact the police to get a crime reference number.
  • You may be asked for your phone's IMEI number, here's how you find it.
  • If you've got mobile phone insurance with Geek Squad, call them on 0800 458 6117 for more information or to make a claim.

How do I get a replacement SIM?

  • When you call us to report you phone lost or stolen, let us know you need one.
  • Alternatively, you can get a replacement SIM in any branch of Carphone Warehouse, then call us on 0333 304 8064 to activate it.

If your phone isn't insured...

Unfortunately you aren't covered for a new one. However our handsets start from as little as £19.95, browse them here.




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